We follow data minimization principles and don't monitor your activity.
We store the following personal data:
|Where ?||What ?||For how long ?||Why ?|
|Web site||Email address (optional)||Until changed, removed or account deleted||Notifications, account recovery|
|Account username||Until account deleted||Authentication|
|Account password hash||Until changed or account deleted|
|Payment reference numbers||5 years||Billing|
|Support tickets||1 year after last message||Support|
|Services usernames||Until service deleted||Authentication|
|Services passwords hashes||Until changed or service deleted|
|dlbox torrent hashes||Until torrent deleted||dlbox home display, quotas|
|VPN servers||VPN username||Up to 7 days (in RAM only)||Anti-abuse, IP pool management|
|VPN IP addresses|
|VPN password hash||Until changed or expired (in RAM only)||Authentication|
Nothing else is stored.
If we have to reveal data to third parties, we will inform our users about it.
We have received no secret requests.